Cancellation & refund policy

The free trial costs nothing and needs no card. If you do not want to continue, simply do not pay the invoice issued at the end of the trial; nothing is charged.

• Subscriptions are paid in advance for a month or a year, and are never renewed or charged automatically. To cancel, just do not pay the next renewal invoice.
• You can also ask us to close your workspace at any time: write to support@floatinginfotech.com from the workspace owner's email address.
• After cancelling, you keep full use of the service until the end of the period you have paid for. You can export your data during that time.
• To move to another plan, choose it under Settings › Plan & billing. The change takes effect when the invoice for the new plan is paid.

Because you can try the full product free before paying, subscription fees are not refunded once a billing period has started, including for unused days, users or add-ons. We refund in full in these cases:

• You were charged twice for the same invoice, or charged more than the invoice amount.
• Money was debited but the payment failed or your plan was not activated within 24 hours, and we cannot activate it.
• We are unable to provide the service you paid for, for example because we discontinue it during a paid period. We then refund the unused part of the period.

Payments for setup, data migration or custom work agreed in writing follow the terms of that agreement.

• Write to support@floatinginfotech.com within 30 days of the payment, with your workspace name, the invoice number and the payment reference (UPI, card or bank transaction ID).
• We reply within 3 working days and tell you whether the refund is approved.

• Approved refunds are paid to the original payment method (UPI, card or bank account) through our payment partner.
• We start the refund within 2 working days of approval. It usually reaches your account within 5 to 7 working days, depending on your bank.
• If a GST invoice was issued, we issue a matching credit note.

Write to support@floatinginfotech.com or call +91 84216 42148, Monday to Saturday, 10 am to 7 pm IST. See also our Terms of service.