Privacy policy

Realty CRM is a customer relationship management service for real estate developers, builders and channel partners (our "customers"). Each customer has its own workspace.

• For the data a customer puts into its workspace (for example its leads, buyers and bookings), the customer decides what is collected and why. We process that data on the customer's behalf and only to provide the service.
• For the accounts of people who sign in, for website visitors, and for billing, we are responsible for the data.
• We handle personal data in line with Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

• Account details: name, email address, mobile number, role, team, and your password (stored only as a one-way hash). Two-factor authentication settings, if you turn it on.
• Business records entered by users: details of leads and buyers (name, phone, email, requirements, budget, notes), site visits, follow-ups, quotations, bookings, payments and documents. Identity documents such as PAN and Aadhaar numbers and bank details are encrypted when stored.
• Location (Android app only): your precise location is read only when you tap "Check in" for a site visit, and saved with that visit so your organisation can confirm it took place. The app does not track your location in the background.
• Calls: when you call a lead from the app, your phone's own dialer places the call. The app does not read your call log and does not record calls. When you return to the app it suggests the call duration (the time you were away) and you choose whether to save it. If your organisation connects a cloud telephony provider, call details and recordings come from that provider.
• Technical data: IP address, device and browser type, and the date and time of requests, kept in server logs for security and troubleshooting.
• Payments: subscription payments are processed by Razorpay or PhonePe. We receive the payment status and reference, never your full card or bank login details.

• To provide Realty CRM: sign-in, workspaces, leads, inventory, bookings, reports and the Android app.
• To send the notifications, emails, SMS and WhatsApp messages that your organisation sets up.
• To keep the service secure: preventing fraud and abuse, and investigating problems.
• To bill subscriptions and issue GST invoices.
• To answer support requests and to improve the service.

We do not use your data for advertising, and we do not sell or rent it to anyone.

• Service providers that help us run Realty CRM, only as needed: server hosting, email, SMS and WhatsApp delivery, cloud telephony, and payment gateways (Razorpay, PhonePe). They may use the data only to provide their service to us.
• Users of your own workspace, according to the roles and permissions your administrator sets.
• Authorities, when Indian law requires it.
• A buyer or successor, if our business is transferred, under the same protections.

• All connections to the website and the app use HTTPS (encryption in transit).
• Sensitive fields such as PAN, Aadhaar and bank details are encrypted in the database.
• Every workspace is isolated: one company can never see another company’s data.
• Role-based access, optional two-factor sign-in, and an audit log of important changes.
• Regular backups and restricted administrative access.

We keep data while the account or workspace is active. When a workspace is closed or deletion is requested, we delete its data within 90 days, except records we must keep by law (for example invoices and payment records for tax purposes), which we keep only for the legally required period. Backups are overwritten in the normal cycle.

• You can see and correct your profile in the app and on the website.
• You can ask for a copy of your personal data, its correction or its deletion.
• To delete your account, follow the steps on our Delete account page.
• If you are a lead or buyer of one of our customers, please contact that company first; we will help them act on your request.
• You can turn off location for the app at any time in Android settings. Site check-in will then not be available.

Realty CRM is a business service for adults. It is not intended for anyone under 18, and we do not knowingly collect data from children.

If we change this policy, we will update the date at the top and, for important changes, tell workspace administrators by email or in the app.

For questions, requests or complaints about privacy, write to support@bestrealestatecrm.in. We reply within 7 working days.

Floating Infotech Pvt. Ltd., Pune, Maharashtra, India.