Use the AI assistant

The AI assistant suggests text; a person always checks it before anything is sent.

Where you will find it

• Support Tickets: draft a reply, or analyse a ticket for its summary, category, priority and next steps.
• Leads: open a lead for an AI insight with the next best action and a suggested message.
• Messages and follow-ups: click Improve to rewrite your text more clearly.
• Knowledge Base: draft an article from a title and your notes.

Settings

Administrators can switch it off, or set your house style (tone, how to sign off) under Settings → Support & AI. Each workspace has a monthly number of AI requests.

The AI assistant is part of the Professional and Enterprise plans. The Ask AI box in Help & support is available on every plan.