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Customer care

Handle buyer queries with tickets and a knowledge base

Track every buyer question as a ticket with a due time, and answer faster with saved articles.

Updated 21 Oct 2026

Contacts

Contacts holds your buyers, vendors and other people. Click New contact, or add a lead to contacts from the lead. When you raise a ticket for a booking, the buyer is added to Contacts automatically.

Support tickets

  1. Open Support Tickets and click New ticket, choose the contact, category and priority.
  2. Each priority has a due time; overdue tickets are flagged to the assignee.
  3. Reply from the ticket by email or WhatsApp, or add an internal note.

Tickets from your website and email

  • Put the Customer support form on your website: Settings → Integrations → Website forms & portals.
  • Connect your support email address under Settings → Support & AI → Support email. Emails become tickets, replies join the same ticket, and your answers go out from that address.

Knowledge base

Write answers to common questions (documents, possession, home loans) under Knowledge Base. When you open a ticket, matching articles are suggested.