Get help from Floating Infotech

Raise a support request

1. Click Help & support at the top of any page, then Contact support.
2. Write a short subject, choose the category and priority, and describe what happened.
3. Attach a screenshot if you can. Mention the lead ID, unit or invoice number involved.

Guides that may already answer your question are shown while you type.

How fast we reply

Your plan sets your support level and first-reply time, counted in our support hours (Monday to Saturday, 10 am to 7 pm IST). You see it on the Help & support page and on every request.

Follow your request

• Open Help & support → My requests to see the conversation.
• You get a notification and an email when we reply. Reply in the same request.
• When it is solved, click Mark as solved and rate the help you got.

Use Urgent only when something important has stopped working for everyone, for example nobody can sign in or leads have stopped arriving.